Prevent Chargebacks: 20 Helpful Tips

What Are Chargebacks?

A “chargeback” is when a cardholder refuses to accept responsibility for a charge on their credit card. They may dispute any purchases for up to 180 days.  Once disputed, the funds are automatically transferred from the merchant's bank account and the merchant faces a fee. The merchant can dispute the chargeback to retrieve their funds however the merchant is still charged the fee.

At Kubera we value our merchant's success and want to reduce the risk of your business getting chargebacks. Though inevitable, here are some easy steps we can work to avoid the fuss of costly chargebacks.

Be Clear & Provide Details

Clear information on the products and services you are selling can save you time, money and hassle.

Provide your customers with all the necessary contact information they would need.

All of your contact details should be listed on your website: address, phone, email.

Give accurate images and descriptions of your products and services.

Be clear about your Doing Business As (DBA) name, use something that customers will easily recognize.